Effective Date: October 2026
Welcome to Caketering! By accessing our website, creating an account, or placing an order, you agree to comply with and be bound by the following terms.
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Artisan Orders & Fresh Baking
Every cake, pastry, and dessert is baked fresh by our artisan culinary team in Zamboanga City. Product imagery on our catalog represents our actual baked works, though minor artistic nuances in hand-piped frosting or fresh fruit garnishes may occur naturally.
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Bespoke Custom Cake Commissions
Custom cake requests require a minimum lead time of 3 to 5 days before the target event date. All custom designs, tier specifications, and flavor combinations are reviewed by our chef. Confirmation is finalized once the design proposal and deposit are acknowledged.
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Pricing, Currency & Payment Channels
All prices listed are in Philippine Peso (₱ / PHP). We accept GCash, Cash on Delivery (COD), Major Credit/Debit Cards, and Direct Bank Transfers. Standard flat local delivery is ₱50.00 within Zamboanga City proper, with FREE delivery on orders over ₱1,500.00.
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Cancellation & Refund Policy
Because our baked goods are highly perishable and made-to-order, standard catalog orders may be cancelled up to 24 hours prior to scheduled delivery. Custom commissioned cakes with customized toppers or structures cannot be cancelled within 48 hours of delivery.
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Food Safety & Allergen Notice
Our kitchen handles dairy, eggs, gluten (wheat flour), and various tree nuts (almonds, pistachios). While we uphold strict sanitization and hygiene standards, customers with severe allergies are advised to disclose specific dietary requirements in the order notes.
Your Privacy & Data Protection
At Caketering, we respect your confidentiality. We strictly collect only the necessary information required to bake, customize, and deliver your orders smoothly.
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Information We Collect
- Account Data: Name, verified email address, phone number, and delivery address.
- Order Information: Items purchased, custom cake specifications, special dedication notes, and delivery schedules.
- Feedback: Reviews, ratings, and customer inquiries submitted through our portal.
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How We Use Your Information
We use your data solely to fulfill orders, coordinate dispatch with local couriers in Zamboanga City, provide real-time order tracking updates, and verify account security.
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Zero Third-Party Sharing & Security
We never sell, rent, or trade your personal information to marketing brokers or third parties. All sensitive credentials are encrypted, and order state is synchronized securely within your local browser session.
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Your Privacy Rights
You have full access to inspect, modify, or erase your stored account records at any time directly through the My Profile settings or by contacting our team.
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Contact Our Data Privacy Lead
For questions or privacy concerns, reach our team at caketering.ph@gmail.com or via phone at +63 965 046 9213.
